How should organizations handle suspected phishing emails?

Following established procedures is the most effective way for organizations to handle suspected phishing emails. This approach ensures a systematic response that minimizes potential risks associated with phishing attacks. Established procedures typically include steps such as reporting the email to the IT department or security team, investigating the email's source, and determining whether it poses a real threat to the organization.

Having clear procedures allows for a uniform response that can enhance the organization's overall security posture. It can also include training staff on identifying phishing attempts and recognizing the signs of suspicious emails, thereby promoting a culture of security awareness.

In contrast, deleting suspected phishing emails immediately may prevent users from reporting them or learning from the experience. Alerting all employees could lead to confusion, especially if the email is not deemed a threat after investigation. Ignoring emails that appear safe can expose the organization to risks, as phishing attempts often masquerade as legitimate communications. Thus, following established procedures encompasses a comprehensive and proactive approach to protecting the organization's data and systems.